Shipping policy

hipping Policy

Last updated: August 2026

Processing Times

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing high order volumes, processing may take an additional 1–2 business days.

Domestic Shipping (Australia)

We offer the following shipping options within Australia:

  • Standard Shipping – Estimated delivery 3–7 business days

 

International Shipping

We ship to selected international destinations. International delivery times vary by destination and are typically 7–21 business days. Please note that customs clearance may cause additional delays beyond our control.

Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

Lost or Damaged Parcels

If your order arrives damaged or is lost in transit, please contact us at lisagibs@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

For any shipping enquiries, please reach out to us at lisagibs@gmail.com or through our website contact form.